Update on the 4th Trilogy.hk Rewards
We screwed up big time.
We failed to retrieve the winners of our fourth Trilogy.hk Rewards, because the database had been reset before our responsible admin could select the winners. We attempted to revert to a database backup before the reset but it turned out the backup was half a year old, far beyond the acceptable time range.
As a result, we are unable to select the winners who performed the best, nor could we select six players randomly.
We apologize profusely for the incident and understand that some of you may feel betrayed. We also know that you have lost some trust in us.
In hopes of preventing similar incidents in the future, we are going to undertake these actions:
- Database backups will be performed daily from now on.
- We will strengthen our communications between admins and winners will be selected before statistics are reset on the next giveaway.
- An extra database backup will be made before the reset.
Since we are unable to give away the keys right now, as selecting anyone would be unfair to anyone who had played before the last statistic reset, we will be deferring the fourth Trilogy.hk Rewards, as well as the next statistic reset until December 25, 2013. The extra time will allow you to compete your way to the top and match your previous results more closely. The 12 keys, as promised, will be given away to six best players and six random players on that date.
We apologize once again for the significant inconvenience, and we hope we will win your trust back through our service. Thank you for your continued support.